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Contact Advanced Global Tracking
Advanced Global Tracking team members are available from 8:00 am to 6:00 pm Pacific Time, Monday - Friday  Email us at the address below and we will respond to your queries promptly.
Thank You.

My Tracker Stopped Tracking.

Adding minutes on Prepaid T-Mobile SIM card.

The most common reason a GPS tracker does not respond is that the Prepaid SIM card is out of time.

Step 1: Locate the trackers phone number that came on the credit card sized card included with the tracker.

Step 2: Visit https://tmobile.ecustomersupport.com/tMobile/gifting.aspx, refill the SIM with as little as $10 for 100 Pings or locates.

If you would like to check the balance of your SIM card you can call 1-877-778-2106 and follow the prompts.












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